Archives November 2016

The Leipzig eHealth Award 2016 goes to NursIT Institute

In cooperation with “SPINLAB – The HHL Accelerator”, the Association for the Advancement of Healthcare in the Leipzig Region (VFG) eulogied a start-up prize for the first time this year . The eHealth Award was awarded to NursIT Institute yesterday, regarding the topic of “eHealth: Digital Networking – Opportunities and Risks” at the 12th Leipzig Forum.

With this award, not only our care software CareIT Pro was awarded for automated, predictive care. Rather, the issue of the need for digital support for nurses is also recognized.

Can ChatBots be useful for nursing?

Until the first, humanoid robots in care will be in service, it will surely still take a little time. But even today, we are dealing occasionally with (ro)bots. Many messengers (Whatsapp, Facebook etc.) already allow the integration of “robots”, so-called chatbots.

I asked myself whether a chatbots could have a benefit for care. And I had many spontaneous applications. So I dedicated myself directly to the creation of a demo bot. This chatbot, called “NursBee”, can be accessed via Facebook messenger when sending a message to NursIT Institute or via By doing so you can easily test the (admittedly modest) possibilities.

Example: Patient intake

A patient is to be admitted today. On his way he sends you  (the hospital) a message via Facebook.

Patient: Where can I park?

The chatbot shows him access information or a reserved parking space.

Patient: What should I take to the clinic?

The chatbot now leads the patient to a checklist for admission to the clinic.

Also for a survey of patient satisfaction a ChatBot can be used well. And this is just the beginning. If you include a nursing chat message in a secure, encrypted or clinic-based messenger system, nursing routine information such as the pain scale or other parameters can be interrogated and recorded.

I can well imagine that this is an alternative to the generation “smartphone” and the patient is thus more integrated into the processes. In any case, a ChatBot can reduce the number of inquiries and calls since the information is provided on demand.

What do you mean? I am looking forward to your comments!